FAQs

Here are some Frequently Asked Questions:

What happens if an order is shipped defective?

You will need to take a picture of the product and the defect within 2 days of the delivered date and send it to wecare@mssevere.com. We’ll dispute what would be the best course of action for you.

You can also submit a request through our Contact page form and attach the pictures there.

Can I return my items?

  • Ms. Severe does not offer refunds or returns. Our product categories: panties, bodysuits, and babydolls are non-refundable and non-returnable for hygiene purposes.
  • If a product is shipped defective please look at the Shipped Defective section.

How fast is shipping?

Shipping can take 1-3 days. If returned to us because address given by customer was wrong, we will contact you and either give a refund for the item price or you can pay for shipping again and we’ll resend it.

How to contact for questions?

Comment on our pictures on Instagram, slide in our DM, or send us an e-mail at wecare@mssevere.com.

Where do we ship?

We have worldwide shipping!